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Online Service Request

Use this form to request service. Our online service request process follows these steps:

  1. You complete this online form, providing contact info, your address, and a problem description. When you've completed the form, you click "Submit This Request".
  2. The form data is sent to us via email.
  3. When the form data is received at our company (this should be within two hours), an automatic reply is sent to your email address letting you know we've received your request.
  4. We create a work order for you based on the form data.
  5. We call you or your alternate contact within one business day to schedule a time for the service. If you select the option in step 6 to "Dispatch an engineer without delay", we skip this step and dispatch the next available engineer without calling you first.
  6. We arrive onsite, locate you or your alternate contact if necessary, and provide service.

Don't use this form if you need us to supply hardware or software as part of the service request, or if your request is urgent and you need the fastest possible service. Please call us instead.

Fields with a («) are required.

 

1. Who Are You?

My company name:
« 

My name:
«

My phone number:
«

My cell phone or pager:

My email address:

I'm available during these hours:
«

Have we helped you before?
Yes, I'm a returning customer
No, I'm a new customer

 

2. What Is Your Customer Number?

A customer number is based on a eight-digit number generated when you first became a customer of ours (for example, 02190100). If you know your customer number, enter it here and skip to step 4.

My customer number:

 

3. What Is Your Billing Address?

If you don't know your customer number or you're a new customer, please fill in the following address information.

My billing address (including city, state, and zip):
 «

 

4. Is There An Alternate Address Or Contact?

We'll arrive at your address based on your customer number from step 2 or the address you entered in step 3 above, and we'll ask for you when we arrive onsite. If you want us to come to a different location, enter that information below.

Please provide service at this alternate address:

If you want us to contact a different person when we arrive onsite, please enter that information below.

Alt contact name:

Alt contact phone number:

Alt contact cell phone or pager:

Alt contact is available during these hours:

5. What Can We Help You With?

What sort of service do you need?
Install or Upgrade   Reconfigure   Repair

What will we be working on?

For software issues, tell us the product and version:

For hardware and printer issues, tell us the model and serial number:

Is this equipment covered under a service contract?
Yes   No   Not sure

Please describe your problem or service request in detail below, including any available error messages. A detailed description ensures that the engineer we dispatch will be qualified to assist you.

Describe your problem or service request:

6. What's The Next Step?

Call me to schedule this service. We'll call you (or your alternate contact) within one business day to arrange a time for service.

Dispatch an engineer without delay. We'll send an engineer to your location as soon as possible, then we'll call you to confirm that help is on the way.

Please Note: If we dispatch an engineer and he or she is unable to provide service because the address or contact information you entered was wrong, or because you or your alternate contact could not be located, you may still be billed for the visit. To avoid this, please make sure either you or your alternate contact will be available when we arrive onsite.